Sales and Enterprise
Vendor program design, plans, implementation, integrations, procurement, and Enterprise scope.
sales@duefiles.comContact
Choose the channel that matches the request. Clear routing protects sensitive information, keeps legal and security reports distinct, and gets each conversation the context it needs.
Direct channels
DueFiles uses email for direct institutional contact. Do not include passwords, authentication links, full insurance documents, government identifiers, banking details, or unnecessary personal information.
Vendor program design, plans, implementation, integrations, procurement, and Enterprise scope.
sales@duefiles.comAccount access, workspace behavior, submissions, review workflows, exports, and product questions.
support@duefiles.comSecurity reviews, architecture questions, suspected incidents, and responsible vulnerability disclosure.
security@duefiles.comPrivacy rights, data handling, deletion questions, data processing, and privacy notice requests.
privacy@duefiles.comTerms, customer agreements, legal notices, intellectual property, and authorized legal correspondence.
legal@duefiles.comAccessibility barriers, alternative formats, product evaluations, and candidate accommodations.
accessibility@duefiles.comFor a productive evaluation
A useful sales or implementation message includes the organization, vendor population, program owners, current collection process, lines of coverage, endorsement rules, review roles, renewal cadence, reporting needs, connected systems, and procurement requirements. Do not attach live vendor files to an introductory message.
For effective support
Include the workspace organization, affected workflow, expected result, actual result, approximate time, and a screenshot with sensitive fields removed. Vendors and brokers should use the scoped submission link from the requesting organization for insurance documents. Account access problems belong with product support, not a new workspace registration.
Special handling
Use the dedicated page before sending a report or formal request.
Follow the responsible research and safe-harbor rules before testing or disclosing an issue.
Use the rights process and identify the customer organization when the request concerns workspace data.
Include the page, task, barrier, browser, and assistive technology when relevant.
Apply only through an active role published on the DueFiles Careers page.
Formal notices under a customer agreement must use the delivery method stated in that agreement. Public email addresses do not replace a contracted notice process.