Clear rules for using DueFiles.

These Terms of Service form an agreement between DueFiles and the person or organization that accesses the website, creates an account, uses a workspace, or submits information through a vendor portal. If you act for an organization, you confirm that you can bind that organization.

A signed order, enterprise agreement, data processing addendum, or other written agreement with DueFiles is an "Order." An Order controls if it expressly conflicts with these terms. Customer-specific security, support, service level, and procurement commitments exist only when documented in an Order.

Account information must be accurate and current. Each user must protect account access, use only assigned credentials, and notify the organization administrator of suspected misuse. The customer controls its users, workspace configuration, submission recipients, and decisions made through the service. Activity under an account is the customer's responsibility unless it results from DueFiles breaching an express obligation.

During an active subscription or authorized evaluation, DueFiles grants the customer a limited, non-exclusive, non-transferable right to access and use the service for its internal business operations. This right does not transfer ownership, source code, or any right to resell, sublicense, or provide the service to another organization.

The customer retains its rights in records, requirements, documents, messages, and other content submitted to the service. The customer authorizes DueFiles and its service providers to host, process, transmit, display, and create technical derivatives of that content only as needed to provide, secure, support, and maintain the service or as otherwise instructed by the customer.

The customer confirms that it has the rights, notices, and lawful basis needed to provide information about vendors, brokers, employees, insured entities, and other people. A person submitting through a portal confirms that the submission is authorized and accurate to the best of that person's knowledge.

The Privacy Notice explains how DueFiles handles personal information. The Security overview describes the public security model. Enterprise data processing, retention, deletion, incident, and control obligations are governed by the applicable Order.

DueFiles organizes submitted information, extracts fields, and compares evidence with customer-configured requirements. Extraction, matching, flags, status labels, and sample templates support review. They are not an insurer's coverage determination, legal opinion, insurance advice, or substitute for a policy, endorsement, contract, license record, or qualified professional.

A certificate summarizes represented coverage and does not amend a policy or create rights. The customer controls its requirements and final vendor decisions. The customer must review source documents, resolve uncertainty, and obtain professional advice when a decision requires it.

You must not use the website or service to:

• break a law, violate another person's rights, or process information without authority;
• upload malware, destructive code, unlawful content, or material designed to evade service controls;
• gain unauthorized access, probe for vulnerabilities without written authorization, or disrupt availability;
• misrepresent identity, coverage, endorsements, licenses, review results, or authority to act;
• reverse engineer protected portions of the service except where law expressly permits it;
• scrape, benchmark for publication, or build a competing product from non-public service output without written permission; or
• remove proprietary notices or bypass usage, access, or security restrictions.

Customer-selected integrations, linked websites, insurers, brokers, licensing authorities, and other third parties operate under their own terms and privacy practices. DueFiles is not responsible for their content, records, decisions, availability, or changes. A connection to a third-party service does not make its data authoritative or transfer responsibility for reviewing it.

Published plan details describe the included service at the time of purchase. An Order states Enterprise scope, fees, billing schedule, renewal, and cancellation terms. Customers must pay undisputed charges and applicable taxes as stated in the purchase flow or Order. Except where an Order or law says otherwise, charges already incurred are non-refundable.

DueFiles and its licensors own the service, software, designs, documentation, names, marks, and other materials provided by DueFiles, including improvements and derivative works. If you provide product feedback, you grant DueFiles a perpetual, worldwide, royalty-free right to use it without restriction or attribution. This does not grant DueFiles ownership of customer data.

Each party must protect the other party's non-public business, technical, and commercial information using reasonable care and use it only for the relationship. This duty does not cover information that is public without breach, already known without restriction, independently developed, or lawfully received from another source. A legally required disclosure is permitted after notice when notice is lawful.

DueFiles can update the service to improve function, security, usability, or compliance. DueFiles does not promise uninterrupted or error-free operation under these public terms. Any uptime, support, feature, migration, or deprecation commitment must be stated in an Order. Preview and sample features can change or end at any time and must not be used for decisions that require a contracted production commitment.

DueFiles can restrict or suspend access to prevent harm, address unlawful use, respond to a security event, enforce usage limits, or address a material breach. Either party can end service as stated in the purchase flow or Order. At termination, the right to use the service ends. Data return and deletion follow the Order, customer instructions, the Privacy Notice, and legal retention requirements. Provisions that logically survive termination remain in effect, including ownership, confidentiality, disclaimers, liability limits, and payment duties.

To the fullest extent permitted by law, the website, public resources, sample data, evaluation access, and service are provided "as is" and "as available." DueFiles disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. DueFiles does not warrant that extracted data, templates, requirements, alerts, or third-party records are complete, current, or sufficient for a particular legal, insurance, risk, or operational decision. An Order can provide express warranties for a paid engagement.

To the fullest extent permitted by law, neither party is liable under these terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or business interruption, even when advised that such damages are possible.

DueFiles' total liability arising from the service under these public terms will not exceed the amount paid for the service during the twelve months before the event giving rise to the claim, or one hundred US dollars if no amount was paid. This limit does not apply where law prohibits a limitation. An Order can state different limits and exclusions for an Enterprise engagement.

The customer will defend and indemnify DueFiles and its personnel against third-party claims, damages, and reasonable costs arising from customer data, the customer's requirements or decisions, unlawful use of the service, or breach of these terms, except to the extent caused by DueFiles. DueFiles controls the defense of a covered claim while considering the customer's reasonable input, and no settlement can admit fault or impose a non-monetary obligation on the customer without consent.

Neither party can assign these terms without the other party's consent, except in connection with a merger, reorganization, sale of substantially all assets, or transfer to an affiliate. The parties are independent contractors. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it is narrowed only as needed and the rest remains effective. These terms and any Order are the complete agreement about their subject. Applicable law and forum are determined by the Order and mandatory law.

DueFiles can update these terms by posting a revised effective date. Material changes receive additional notice when required. Continued use after the effective date means the updated terms apply; if you do not accept them, stop using the service before they take effect.

Send questions to legal@duefiles.com. Formal notices under an Order must use the notice method stated in that Order.