Help and support

First verified vendor

Create a workspace, pick a vertical template, add a vendor, and send the portal link. The vendor or their broker uploads without an account. DueFiles extracts the ACORD 25, checks endorsements against the template, and parks low-confidence files in Review.

• Pending means no one has confirmed a pass. It is not compliant.
• Gaps name the missing form or the short limit. Fix the packet.
• Reminders go to vendor and broker on a 60/30/15/7 cadence and stop when the vendor is compliant.

Email intake

Each workspace has an inbound address. Forward a broker email with the PDF attached. Attachments land on the matching vendor. You can also paste a webhook URL or Zapier Catch Hook in Settings for downstream systems.

Talk to a person

Email support@duefiles.com. We answer in the order received during weekday US hours. Paid workspaces go first when queues overlap.